FAQs

Our products are designed to work on all lawns providing our guides are followed.

Usually the majority of results are seen within 4 weeks but if you don't have a better lawn within 6 weeks, get in touch with our team and we will send you your money back or provide the products and advice to make it right.

We will need the following to provide this service:

- Clear, dated before and after photos.

- Overview of your ground preparation as it can differ for each lawn.

- Confirmation of your watering schedule (how many times watered per day and for how many minutes).

Terms & Conditions:

- If it has been over 6 weeks since you have applied then unfortunately we cannot honour the money back guarantee as there are so many things which can happen to a lawn which our outside of our control but we are still happy to advise you on how to get it sorted.

- If your renovation has had significant success and there are just a few bare patches then regular mowing or overseeding with Success Green Recovery Iron Fertiliser will help it thicken up. We can't give a full refund for a majority success but you may be entitled to additional products or a partial refund if you have significant bare patches as long as you provide the information above and we assess that it is not down to issues with the preparation, application or aftercare.

- Weeds can appear in your lawn at random and can be dealt with from Week 8 with a selective herbicide such as Weedol for Lawns. Our seed is regularly tested by APHA (a governmental organisation) for purity and germination rate and it does not contains any weed seeds. Weed seeds can blow over at random into your lawn, already be present in the soil or be present in topsoil that you have used so our money back guarantee does not apply to weeds in your lawn after renovation.

- Lawn diseases such as red thread cause your lawn to turn yellow/brown/red and are due to weather conditions (particularly warm and wet weather) and/or soil condition. Our renovation packs cannot account for lawn diseases down the line nd therefore do not apply to our money back guarantee. You can treat a lot of lawn diseases with a high nitrogen fertiliser application such as our Success Green Recovery Iron Fertilizer and the disease will grow out over a few mows.

- Fungus appearing in the lawn are not included in our money back guarantee because they can appear at random and are not a result of using our products. They are often more common in healthy soils and appear more frequently during periods of warm, wet weather. For the majority of fungi you can simply pick them out before mowing and they will eventually stop coming back. You can also try aerating the soil to improve the flow of water so they are less likely to return.

Visit the online tool to plot your lawn to find out the area:

https://www.mapdevelopers.com/area_finder.php

1. Enter your address

2. Zoom in

3. Switch to Satellite view

4. Plot your lawn then it’ll show you the size in m2

Our products are all child & pet friendly and non-harmful once applied and dried. However we do recommend keeping pets and children off the lawn for 3 hours post-application to give the products time to absorb.

Also, we recommend to keep lawn usage to an absolute minimum for at least 4 weeks after seeding to allow the new grass to germinate and grow. So it might mean some more walks for a few weeks if you have a dog!

We sell the majority of our products individually as well as in our packs.

We recommend to apply seasonal specific fertilisers 8 weeks after seeding your lawn to ensure that it continues to thrive throughout the year. We have packs available for each season or also available individually.

If you need to get rid of weeds then apply a selective herbicide such as Weedol for Lawns 8 weeks after seeding.

We ship all orders from our fulfilment centre in the north of England. Delivery options are as follows:

Europe: Standard Delivery - 2-4 Business Days

You can track your order via the tracking link in your order dispatch email.

Please make sure you tracked your order from your order dispatch email. If you are still having issues then get in touch via info@gazonpack.nl and we'll look into it for you.

Very sorry to hear this. We strive to get all orders correct but sometimes we can make a mistake or items can be damaged in transit. Please email info@gazonpack.nl and we'll make this right.

If your order has arrived as 1 of a number of boxes then this is a known issue with our software which we are working on fixing. The delivered products are correct in 99% of cases but please refer to your packing list to confirm.

Sorry to hear this!

Has it been 4 weeks? If not, ensure you are watering 1-2 times daily at least (if it hasn't rained) to keep the ground constantly moist. In hot and dry summers you may even need to water 3 times a day.

If the seed is sitting on the surface then check the seed to soil contact as this is crucial for germination.

After week 4 your lawn will still continue to thicken out a lot through regular mowing as it takes 8 weeks for grass to fully establish all its leaves. So if it's a few thin areas/patches here and there it will more than likely come good on its own.

If after 4 weeks there are significantly patches it may require additional seeding. There are many reasons it may have not germinated (e.g specific additional prep needed for your lawn, watering schedule, harsh or unsuitable weather, birds eating the seed, etc.) Please send us photos to info@gazonpack.com with an outline of your watering schedule, before & after photos and close ups of the patches and we'll help you out.

If you have moss, apply iron sulphate first then wait 7-14 days for it to fully turn black. Rake out the dead moss and dispose. Then you can seed/apply The Gazon Pack to fill in any bare areas and thicken out the whole lawn.

Prevention

GreenUMs or Dog Rocks will neutralise the ammonia in your pets urine which will prevent any lawn scorches from their wee. Keep them in the water overnight to make sure that they are effective. Some pet owners find they need to try a few brands before they find one which is best.

Alternatively people have success with training their pets to not wee on the lawn and provide a separate area for their pets to use. Easier said than done though!

Remedial Action

Rake out all scorched areas to leave only loosened exposed soil. This is key as this scorched grass will not recover if left. Apply The Gazon Pack using our guides. Follow our watering schedule for the next 8 weeks. Then enjoy your lawn!

A course of 3 ant nematodes followed by a final application of Ant Stop applied deep into their nests should fix it. Get into the nest by loosening the soil using a garden fork, trowel or similar.

When mounds appear on the lawn brush them away when you see them to prevent them from getting too big.

Our seed mix in the pack is not specifically designed to be shade tolerant but does perform well in shaded areas provided there is some sunlight throughout the day. This is because it contains a high percentage of tetraploid ryegrass which puts down 4 root systems instead of 1, making it more resilient than usual mixes. 

However if you are particularly concerned about the shade or if it receives no sunlight at all then we would recommend to look for some specifically shade tolerant seed mixes online.

Red thread needs to be treated with a high nitrogen fertiliser to grow it out then it will go after a few mows.

The Gazon Pack contains a low nitrogen fertiliser for seeding so ideally wait until this isn't still active in the soil (week 8-12).

If the situation doesn’t improve from the fertiliser (it usually does) then you can look at a fungicide such as Provanto.

After any ground preparation is completed, mix the Mycorrhiza Seed Amplifier with the Premium VitalGreen Grass Seed in the seed bag. Spread across the lawn evenly by hand or using a spreader. If you have applied topdressing/topsoil beforehand then you can rake the seed in gently at this stage and compact gently by treading it in.

After this, apply the Success Green Recovery Iron Fertilizer ideally using a handheld spreader to make sure of even coverage.

Then mix the BioBoost Growth Accelerator with water in a watering can or sprayer at the rates specified on the label. Apply evenly.

Then finally water with a fine spray so the top couple of inches of soil are moist.

You can use a thin layer of topsoil over the seed, install netting or a germination sheet or you can buy bird deterrents online. You can also try installing moving shiny objects such as shiny tape on sticks or CDs on string.

Our seed is a mix of dwarf ryegrass strains for increased resilience, less maintenance and fast results. 40% is tetraploid ryegrass for extra durability.

40% Tetraploid Dwarf Amenity Ryegrass

40% Dwarf Amenity Ryegrass

20% Dwarf Amenity Ryegrass

As The Gazon Pack contains Success Green Recovery Iron Fertilizer wait until Week 8 before applying a seasonal pack as you don't want to over-fertiliser the lawn.

Your seasonal subscription pack will be sent out every 3 months in line with each season.

There is a pack for each season. Each pack contains a season-specific fertiliser to provide the exact nutrients your lawn needs to thrive in each season's conditions alongside a BioBoost Growth Accelerator to increase nutrient absorption and deepen the roots.

Please check our return/refund/exchange policy here.